Custom product is part of a brand system, not an add-on

By Brooke L

"Merch" has long been treated as peripheral. Often produced quickly for an event or campaign, it shows up as familiar objects disconnected from the brand they’re meant to represent. But the most effective merchandise is not an afterthought - it's one of the clearest expressions of the brand itself.


Merchandise as touchpoint

Merchandise is a touchpoint, as real as packaging or product design. It is one of the few branded experiences that enters someone’s daily life in a lasting way. A well-made garment is not simply worn once. It becomes part of a routine, part of a closet, part of an identity. That level of intimacy cannot be achieved through marketing alone.

The difference is intention - most merch is designed as promotional material. It leads with a logo and ends there. But branded merchandise, at its best, is not advertising. It is product. It carries the same design language, the same standards, the same restraint.

Designed within the system

The strongest pieces do not rely on visibility. They rely on coherence. The palette matches the brand world. The typography feels considered. The materials reflect the level of craft. The object makes sense within the larger system, even without explanation.

When a brand is treated as a system, merchandise becomes an extension of that system. Not a separate category, but another surface where the brand can live. Another opportunity to communicate values through form, quality, and detail.

The brands that do this well are rarely loud about it. Their merchandise feels inevitable, not forced. It looks like it belongs. It is something people keep, not because it was free, but because it was good.

Part of the architecture

Merchandise should not be a last-minute decision. It should be designed with the same rigor as any other brand asset. Because it is not an add-on.

It is part of the architecture.

And when done with intention, branded merchandise becomes more than a giveaway. It becomes a lasting piece of the brand itself.